L&D Training Support
Hybrid · Tlaquepaque, Jalisco, Mexico
Job Summary
L&D Training Support role focused on supporting training delivery and logistics. Responsibilities include researching and analyzing training information, tracking financial metrics, compiling data, coordinating workflows, and interfacing with vendors, trainers, designers/developers, and training participants regarding logistics and materials. Provides employee support services, contributes to process improvements, and assists with HR issue resolution and global customer experience enhancements. Requires basic collaboration, communication, administrative, problem-solving/troubleshooting, and customer service skills; first-level university degree preferred or equivalent experience; typically 0-2 years training or related experience; knowledge of instructional design, data analysis, design thinking, and related competencies are beneficial.
Required Qualifications
- First level university degree preferred or equivalent experience
- Typically 0-2 years training or related experience
- Basic collaboration, communication, administrative, problem-solving/troubleshooting, and customer service skills
- Basic ability to understand training function processes and programs
- Basic ability to learn escalation management strategies
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