L&D Support Officers 10653
Hybrid · Norwich, England, United Kingdom
Job Summary
The Adults and Children’s Services Learning and Development Team seeks an organised, focused Project Support Officer to provide high-level administrative support across learning and development activities. Responsibilities include leading the setup and coordination of learning events, building and maintaining courses on the learning management system for learners outside NCC, and collaborating with Learning and Development Consultants on projects across safeguarding, mental health, Foster Carer training, autism, reablement services, and finance/benefits. The role supports development of practitioners and staff working with adults, children and families. The post is a permanent contract with 37 hours per week, offering flexible remote/hybrid options depending on job role, and a salary in the £26,824–£28,142 per annum range. Benefits include generous holiday entitlement, health and wellbeing services, relocation expenses where applicable, pension scheme, car lease options, and staff discounts.
Required Qualifications
- Excellent ICT skills with strong keyboard skills and confidence with Excel, Word and databases
- Experience using MS Teams
- Experience processing purchase orders and maintaining budget spreadsheets
- Ability to use reporting tools to produce clear, accurate data
- Strong customer service and communication skills, including a professional telephone manner
- Excellent organisational skills with the ability to prioritise effectively
- Experience coordinating small events
- Teamworking skills and a collaborative approach
- Ability to work to tight deadlines
- Professional conduct, including handling sensitive information appropriately
- Awareness of data protection and information management
- Experience maintaining an online learning management system and using reporting tools would be an advantage
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