L&D Specialist - Operations
On-sitePasig City, Metro Manila, Philippines
Job Summary
Facilitate onboarding and foundational training programs for new hires across classroom, virtual, and coaching environments. Own learning programs end-to-end, managing the full lifecycle from planning and preparation to delivery, evaluation, and continuous improvement. Partner with operational stakeholders to ensure training initiatives support business goals and employee readiness. Create and maintain training materials, SOPs, job aids, and learner guides while monitoring progress through feedback and performance metrics. Deliver engaging, high-quality learning experiences that build learner confidence and capability. This hands-on, execution-focused role requires 3–5 years of experience in L&D, facilitation, or a related field within a BPO or operations setting.
Required Qualifications
- 3–5 years of experience in Learning & Development, Training, Facilitation, or a related field
- Experience delivering training within a BPO, operations, customer service, sales support, or similar environment
- Experience with Learning Management Systems (LMS)
- Demonstrated experience owning training or onboarding programs through the full learning lifecycle
- Strong facilitation and presentation skills
- Excellent verbal and written communication skills
- Confidence engaging learners in both virtual and in-person settings
- Strong organizational skills and the ability to manage multiple priorities
Desired Qualifications
- Exposure to Articulate, Captivate, or other learning authoring tools
- Salesforce experience
- Training, facilitation, or instructional design certifications
- A portfolio demonstrating training materials, facilitation experience, or learning projects
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