KYC Specialist

Onboard and verify new GoCardless customers while conducting Customer Due Diligence reviews for existing clients to ensure compliance and a seamless experience. Act as the primary escalation point for compliance issues, including Adverse Media, PEP, and Sanctions screenings, providing detailed risk assessments and recommendations. Handle internal escalations regarding potential fraud, money laundering, and complex cases by collaborating with AML, Financial Crime, and Customer Success teams. Perform due diligence checks on merchants in accordance with internal and external requirements. This senior role within the international Customer Operations group supports over 100,000 businesses globally, offering opportunities to upskill team members and propose process improvements.