KYC Operations Team Lead - Consumer
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Oversee daily operations of a team of KYC Analysts by conducting thorough customer due diligence reviews, analyzing customer and business activities, and ensuring KYC records remain up to date per internal policies. Lead by example to drive a customer-focused mindset, coach analysts on skill development, and manage development plans including career map check-ins for promotions and salary decisions. Identify process improvement opportunities, collaborate with central functions to increase efficiency, and provide guidance on complex, high-risk cases or escalations. Measure team KPIs, conduct regular one-on-one coaching sessions, and run team meetings to share best practices. Maintain regulatory obligations and risk-based approaches to prevent money laundering, perform deep dives on problematic cases, and implement robust quality assurance frameworks to ensure accuracy and consistency.
Required Qualifications
- Excellent verbal and written English skills
- Ability to clearly articulate your thoughts
- A minimum of 2+ years of experience in Operations
- Experience preferably in CDD/EDD/AML or Risk Assessment domain
- Good understanding of the regulatory framework surrounding KYC/AML
- Punctuality
- Independence
- Proactivity
- Willingness to get things done
- Fast learning ability
- Willingness to become a Subject Matter Expert for your team
- Supporting the team in their problem solving
- Excellent communication skills
- Interpersonal skills
- Strong organisational skills
- Great time management
- Ability to work in a fast paced and high pressure environment
- Ability to multi-task
- Ability to take responsibility in challenging situations
- Capability to identify gaps in policies and processes
- Ability to provide detailed feedback including examples when possible through established communication channels
- Proven track record of taking individual ownership and responsibilities
- Being a great team-player
- Ability to analyze and move the team's metrics
- Location: Sao Paulo
Desired Qualifications
- Additional language skills
- Bachelor's degree in Finance, Business Administration, Law, or related field
- ICAM certification
- CAMS certification
- Equivalent certification (EDD/AML focused)
- 1-2 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry
- 1-2 years experience of leading small to medium sized teams
- Ability to use analytics tools like looker, superset, or other
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