KYC Manager - Vice President
On-site · Istanbul, Istanbul, Turkey
Job Summary
KYC Manager (Vice President) within Wholesale Payments responsible for end-to-end KYC for Turkish clients, including renewals, new business, and incremental requests. Acts as SME for onboarding, coordinates with Front Office and global KYC Middle Office, ensures AML/compliance, and provides timely, accurate risk-based updates. Leads workload planning, capacity management, and process improvements; leverages AI tools to improve quality and cycle time while maintaining end-to-end accountability. Requires strong communication, stakeholder management, and proficiency in English and Turkish.
Required Qualifications
- Strong written and oral communication skills with experience of conflict resolution and risk mitigation
- Resilient interpersonal skills; ability to partner with internal stakeholders, influence and negotiate effectively with business partners and senior managers
- Client focused whilst maintaining a strong controls mind-set
- Proactive and flexible approach to personal workload and wider team targets
- Effective at managing time appropriately and organising workload for maximum productivity, including disciplined case prioritisation and team assignment
- Working knowledge of KYC/Compliance/AML standards (significant industry experience required)
- Sound understanding of the Financial Industry
- Experience using approved AI tools to support KYC casework (document summarisation, key data extraction, drafting narratives), with appropriate human review, and the ability to set team-level guardrails, validate outputs against source documents and escalate exceptions appropriately
- Proactive in identifying opportunities to use AI to improve quality and cycle times, in partnership with stakeholders, including coaching the team to apply AI safely and consistently while maintaining end-to-end accountability for control outcomes
- Fluency in English and Turkish
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