KYC & Fraud Prevention Agent

Conduct KYC checks to verify player identities against regulatory and internal compliance standards while monitoring transactions to identify suspicious behavior or potential fraud. Review flagged accounts, investigate issues, and escalate cases as needed, supporting the onboarding process by ensuring all required documents and data are accurately collected and validated. Work closely with Customer Support and Risk teams to resolve cases efficiently and maintain clear documentation of all verification actions. Stay updated on relevant AML and fraud prevention regulations and best practices. Requires experience in iGaming customer support with exposure to KYC and/or fraud-related tasks, basic AML knowledge, strong analytical skills, and comfort working independently in a fast-paced environment. Rotating shifts are applied with a hybrid working model available.