KYC Associate
On-siteKraków, Lesser Poland, Poland
Kraków, Lesser Poland, PolandOn-siteFull TimeEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Support end-to-end onboarding of new retail clients by verifying documentation and completing KYC checks in line with policy and regulatory requirements. Act as a client-facing point of contact for queries and complaints, resolving straightforward cases and escalating complex ones. Identify exceptions in account opening processes, maintain audit-ready records, and flag risks or system issues to the team lead. Adhere to agreed KPIs, SLAs, and quality standards while staying up to date with AML/KYC policies. This entry-level role sits within IG's Kraków retail KYC team, reporting to the Team Lead/Manager.
Required Qualifications
- Experience in a client-facing, customer service, or administrative role
- Willingness and aptitude to quickly learn KYC/AML principles and retail client onboarding processes
- Confident, clear communicator, comfortable handling client queries
- Strong attention to detail and accuracy
- Problem-solving mindset, with good judgement on when to escalate
- Good working knowledge of MS Excel
- Ability to manage a varied workload against KPIs and SLAs
- Fluent written and spoken English
- 3 days in the office
Desired Qualifications
- up to 1 year in KYC/AML or financial services
- Prior experience in financial services or a regulated industry
- Exposure to KYC/AML systems or case management tools
- Experience handling client complaints or resolving service issues
- Experience supporting internal or external audit requests
- Experience using AI tools to support day-to-day work
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