Kundensupport im HealthCare Bereich (m/w/d) in Vollzeit (Büro in Hamburg)
On-siteHamburg, Hamburg, Germany
EXPIREDHamburg, Hamburg, GermanyOn-siteFull Time
Full Time
Job Summary
Handle clinics, nursing homes, and transport companies as the primary contact for inquiries and support cases within digital healthcare solutions. Manage 1st level support tickets, ensure high service quality, and document all customer requests in the CRM system. Collaborate closely with Operations and Customer Success teams to optimize service processes. This role requires strong communication skills, a friendly demeanor, and proficiency with CRM tools, with experience in clinical logistics being a plus. Join a growing, family-oriented team dedicated to digitizing logistics in the healthcare sector.
Required Qualifications
- Sehr gute Deutschkenntnisse in Wort und Schrift
- Freude am Telefonieren und im Umgang mit Menschen
- Strukturierte, zuverlässige und lösungsorientierte Arbeitsweise
- Gute EDV-Kenntnisse
Desired Qualifications
- Erste Erfahrung im Kundensupport oder einer vergleichbaren Position
- Erfahrung mit CRM-Systemen
- Erfahrungen im klinischen Bereich
- Erfahrungen im Disponieren von Fahrten
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