Kundenberater (m/w/d) Samsung

Competently advise and support customers on-site, taking repair orders and managing service ticket records. Handle customer inquiries via email and phone regarding repair status, operating hours, and cost estimates. Organize and administer the digital waitlist system (Qudini), including assigning and coordinating appointment numbers. Verify completed service orders and notify clients when their devices are ready for pickup. Maintain smooth operations within the service and reception areas while representing the Samsung brand. This role is based at the Samsung Customer Service Plaza in Berlin.