Kundenberater/in

Answer incoming calls according to operational goals and defined speech quality standards, escalating unresolved issues to relevant departments. Maintain up-to-date product knowledge to present solutions aligned with customer needs, utilizing resources like the website and training materials effectively. Participate in product and screen training sessions to convey precise information, then follow up promptly with customers to verify resolution and close the process. Adapt daily schedules, breaks, and meal times to shift work requirements while demonstrating initiative to meet project-specific KPI targets. Master and correctly apply the programs utilized in the project.