Korean-speaking Patient Engagement Representative - West Coast
$52,000–$58,240 year
On-site · Jupiter, Florida, United States
Job Summary
Korean-speaking Patient Engagement Representative responsible for outbound/inbound calls to schedule, confirm, or reschedule healthcare appointments; document interactions in internal systems; adhere to scheduling protocols and HIPAA/privacy policies; provide empathetic customer service in a fast-paced call center; leverage EHRs, scheduling systems, and Microsoft Office; collaborate with team and participate in outreach campaigns; requires strong bilingual Korean/English communication and 2+ years healthcare customer service experience.
Required Qualifications
- High school diploma or equivalent
- Minimum 2 years of healthcare customer service
- Familiarity with HIPAA guidelines and patient privacy standards
- Bilingual in Korean/English (required)
- Experience with healthcare appointment scheduling or call center environment preferred
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