Korean and Japanese Player Support Tier1 (Part-Time Option Available)
On-siteShinjuku, Tokyo, Japan
Shinjuku, Tokyo, JapanOn-sitePart TimeMedium
Part TimeMedium
Job Summary
Evaluate, monitor, and analyze customer service operations for Korean and Japanese players, implementing necessary changes. Perform language translation and proofreading while responding to player issues via chat and email, including password resets and in-depth gaming troubleshooting. Support 365 days a year across weekends and holidays within business hours of 10:00 to 19:00. This role resides in Yotsuya, Shinjuku, and offers collaboration with teams creating innovative interactive entertainment in a video game-focused environment.
Required Qualifications
- Native written communication skills in Korean and Japanese
- Japanese (N1)
- Valid working visa
- Residing in Japan
- Able to deliver excellent customer service via email and chat
- Able to understand games from a gamer's perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support
- Able to solve and analyze information accurately with appropriate speed and within guidelines
- Team player mentality
- Support 365 days a year including weekends and holidays (shifts)
- Business hours 10:00 - 19:00
- Office location: Yotsuya, Shinjuku
- Working hours: 10:00 - 19:00
Desired Qualifications
- 0~ 2 years of customer service experience
- Video game, travel support, help desk, technical support experience within an email contact center environment
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