Knowledge Manager / Service Owner P&O Knowledge
On-siteSetúbal, Setúbal, Portugal
Job Summary
Define the global P&O Knowledge Management strategy, framework, and operating model to turn dispersed knowledge into a trusted, accessible asset. Establish governance standards, policies, and accountability across all P&O functions while implementing the full knowledge lifecycle from creation to retirement. Design scalable architecture including taxonomies and metadata to consolidate scattered systems into a unified structure, ensuring user-centric searchability. Act as functional lead for Knowledge Management platforms, defining business requirements for AI-supported discovery and intelligent automation. Drive organizational adoption through change management, training, and enablement, while setting KPIs to measure usage and derive improvement roadmaps.
Required Qualifications
- Several years of experience in Knowledge Management, Organizational Development, Process Excellence, or similar disciplines
- Proven experience designing and implementing knowledge management frameworks, governance structures, and operating models
- Strong understanding of information architecture, taxonomy design, and content governance
- Good understanding of AI-supported knowledge management solutions
- Experience driving change and adoption initiatives in global, matrix organizations
- Excellent communication, facilitation, and stakeholder management skills
- Fluent in English
Desired Qualifications
- Experience in HR/P&O processes, shared services, or HR operating models
- German and additional languages
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