Knowledge Manager
On-siteArlington, Virginia, United States
Job Summary
Develop and maintain training procedures, knowledge transfer materials, and a CESO-accessible portal to support new releases and operational activities. Create and manage document libraries, dashboards, and problem management knowledge bases in SharePoint and Jira to ensure proper retention and accurate data retrieval. Develop operational reports, improvement plans, and workarounds for known errors while coordinating with third-party providers to capture centralized problem information. Maintain metadata, naming conventions, and document control structures to facilitate effective content organization and retrieval for senior leaders.
Required Qualifications
- 5+ years of hands-on experience providing mission impact through knowledge management tools and concepts
- Experience with MS SharePoint, making and managing document libraries and list
- Understanding of networking and operating systems technologies
- Active DOD Top Secret/SCI level security clearance
- Eligible to obtain and maintain a CI/Poly
- Experience working in a high op-temp, Top Secret environment
- Ability to translate highly technical matter to non-technical audience
- Excellent communication skills
Desired Qualifications
- Prior experienced with DISA and DISA's support to mission partners
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