Knowledge Management Specialist (Trodo SIA / Latvija)
$2,100–$2,300 year
HybridMārupe, Mārupe, Latvia
Job Summary
Create, structure, and maintain clear, accurate knowledge content for internal teams and customers, including documentation, FAQs, SOPs, and Help Center materials. Turn operational workflows and technical processes into user-friendly guides while defining standards, templates, and version control processes. Regularly review existing content to identify gaps and inconsistencies, adapting information for diverse audiences such as chatbots and Generative AI tools. Collaborate with subject matter experts to ensure accuracy and prioritize improvements using self-service metrics and feedback. Maintain up-to-date information suitable for both people and AI-powered self-service tools.
Required Qualifications
- Experience in knowledge management, content management, technical writing, customer experience, process documentation, or a related field
- Hands-on experience creating and maintaining knowledge bases, SOPs, FAQs, procedure guides, or Help Center content
- Strong ability to turn complex information into clear and structured content
- Understanding of knowledge management, self-service, and customer experience principles
- Ability to adapt content for internal teams, customers, and AI-powered tools
- Strong editing, proofreading, and quality assurance skills
- Structured, detail-oriented, proactive, and comfortable managing several priorities
- Confident working independently and collaborating with subject matter experts
- Excellent written English
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