Knowledge Management Specialist – PAS
$84,000–$108,000 year
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-siteFull Time$84,000–$108,000 yearBachelors DegreeHealthcare TechLarge
Full TimeBachelors DegreeLargeHealthcare Tech
Job Summary
Develop and maintain high-quality EHR product collateral for sales, implementation, support, and training teams by simplifying complex features into clear documentation, videos, and diagrams. Collaborate with agile teams on design, usability, and workflow mapping while providing guidance on system capabilities and best practices. Ensure accuracy of updates by reviewing specifications and partnering with regional teams to integrate best practices into training programs. This role bridges core development and regional teams via documentation and engagement to drive product adoption.
Required Qualifications
- Practical operational experience in healthcare organizations (quality, safety, care management, care coordination, PAS, analytics, etc.)
- Background in EMR implementation, training, or product support
- Strong understanding of healthcare workflows
- Excellent communication skills with the ability to simplify complex concepts
- Strong attention to detail, organizational skills, and ability to work both independently and collaboratively
- Experience working in agile development environments
- Proficiency with documentation and multimedia tools (e.g. Confluence, Camtasia)
- 3+ years of experience
Desired Qualifications
- Bachelor's degree in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field preferred
- Additional certifications in EMR systems or healthcare IT documentation are a plus
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