Knowledge Management SME
Hybrid · Arlington, Virginia, United States
Job Summary
Knowledge Management SME to support front desk operations and office administration; lead knowledge management practices for PeopleSoft HCM help desk, turning tickets, recurring issues, SOPs, troubleshooting steps, and process guidance into searchable, reusable content to aid Help Desk Associates and stakeholders; combines knowledge management, service desk, content governance, and process-improvement skills with digital-adoption approaches to enable guided help and self-service content; hybrid work arrangement with on-site Arlington, VA as scheduled and remaining days remote; supports Federal Government customers.
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