Kitchen Supervisor (Heart of House) - Kendall Square
$49,920–$49,920 year
On-siteCambridge, Massachusetts, United States
Job Summary
Lead restaurant operations during HOH shifts by supervising team members, managing job assignments, break rotations, and ensuring strict adherence to food safety, sanitation, and company policies. Handle guest complaints, resolve team member issues, and coordinate point-of-sale and kitchen display system support while enforcing operational guidelines. Participate in the hiring process by reviewing candidates, scheduling interviews, and conducting reference checks. Maintain excellent customer service standards to drive return guest rates and ensure all staff clock in and out accurately. Requires ServSafe, allergen, and discrimination training certifications.
Required Qualifications
- Must be able to perform under pressure in a high-volume restaurant setting
- Must be able to handle guest incidents/complaints
- Must be articulate and well versed in areas necessary to handle sanitation inspections/walk-throughs
- Must be knowledgeable of Legal Sea Foods menus, policies, and procedures. Especially Allergy Policies
- Must be well versed in Point of Sale and Kitchen Display Systems
- Excellent interpersonal and communication skills
- Leads by example and demonstrate good judgment
- Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness
- Must be at least eighteen (18) years of age
- Employed with the Company for at least six (6) months (or with HR approval) with a demonstrated record of satisfactory job performance
- High School diploma (or equivalent) required
- Executed Team Member Handbook Acknowledgment Form
- Must be trained in and have the following certifications: ServSafe Food, ServSafe Alcohol/TIPs, Crowd Control, MA Allergen Training, & Discrimination, Harassment & Retaliation; Prevention Training
- Must have a complete background check satisfactory to the Company prior to working in the position
- Capable of standing more than 80% of the shift for long periods of time and exert fast paced mobility
- Ability to lift up to 50 pounds
- Repetitive hand and wrist motion
- Must successfully participate in the E-Verify process
Desired Qualifications
- ChokeSave (strongly encouraged but not required if another team member on the shift has this certification)
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