Kitchen Supervisor - Aloft
$41,600–$49,920 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Lead the overall operation of the hotel's food operations by supervising back of house associates, coaching staff, and training banquet servers and line cooks on service, food safety, and health standards. Handle sudden situations including staff or customer complaints, inventory shortages, and staffing gaps while monitoring food service, labor laws, and brand standards. Inspect equipment for maintenance needs, maintain inventory accuracy, and coordinate internal and external events throughout the property. Ensure dining room ambiance meets standards and resolve conflicts during heavy shifts to drive department profitability and guest satisfaction. Maintain clean, safe work environments and complete all assigned tasks based on business needs.
Required Qualifications
- Ability to communicate effectively and follow directions in a multi-lingual environment
- Able to demonstrate excellent written and verbal communication in English
- Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook
- 2-5 years supervisory experience, preferably in a luxury hotel, fine dining restaurant, club, or service industry required
- Ability to work long shifts for special events and large crowds
- Sound knowledge of restaurant management software
- Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors / external parties, and across internal divisions
- Must be able to exert well-paced ability to reach tables and kitchen, as well as other departments of the hotel in a timely manner as needed
- Must be able to lift over 50 lbs, occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
- Must be willing and able to wash hands frequently throughout the shift
- Must successfully meet criminal background screening requirements for position
- Must be able to lift 50 lbs
Desired Qualifications
- Having an eye for detail and creativity to look at things differently will be a key to developing the food and beverage experience
- Schedule may vary due to the specific needs of the hotel
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