Kia Service Advisor

Greet customers professionally, document vehicle concerns, and explain recommended repairs and maintenance needs clearly. Open and manage repair orders from check-in to completion, coordinating with technicians for diagnostics and reviewing completed work with clients. Keep customers informed throughout the service process, including repair status and cost estimates, while finalizing transactions and collecting payment. Actively promote service offerings and preventative maintenance to meet sales targets and key performance indicators. Schedule appointments efficiently, collaborate with the parts department, and record labor times and parts used accurately. Follow up post-service to ensure satisfaction and handle complaints with professionalism.