Keystone, IA - Service Manager
On-siteKeystone, Iowa, United States
Job Summary
Lead service department operations by optimizing processes and safety procedures to maximize return on investment and ensure customer satisfaction. Develop and maintain effective workflows, conduct timely work order reviews, and implement corrective actions following safety incidents. Recruit, hire, and retain talent while establishing performance goals, providing feedback, and managing training paths to minimize workflow disruption. Collaborate with the Store Manager to execute a perpetual marketing plan that drives service labor sales and addresses seasonal workload fluctuations. Engage the team in customer seminars and field days while fostering a supportive culture aligned with strategic department direction.
Required Qualifications
- 2 or more years' experience in managing a department
- Understanding of financial principles relative to department operations
- Ability to analyze and interpret internal reports
- Ability to use standard desktop load applications and internet functions
- Familiar with John Deere and competitive products
- Ability to effectively communicate, both verbal and written, one-on-one and within a group
- Must have good leadership skills
- Ability to work well with other people
- Must be well organized and accurate
- Must have good hearing and sight – well enough for safety purposes
- Must be able to sit and/or stand for extended periods
- Must occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision and the ability to adjust focus
Desired Qualifications
- Bachelor's degree in business or related field preferred
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