Keyholder
On-siteCambridge, England, United Kingdom
Job Summary
Lead the store's selling effort and operational execution by driving profitable sales growth through segment ownership and consistently delivering exceptional customer experiences. Coach the team on La Senza selling behaviors, resolve customer relations issues, and manage payroll budgets while overseeing opening/closing procedures and daily sales reconciliation. Ensure compelling visual merchandising standards are met, maintain efficient replenishment processes, and support the physical inventory process to reduce shrink. Execute operational activities that optimize results and foster a safe, positive work environment. Assist management in creating action plans and promoting teamwork across all zones to ensure a seamless customer journey.
Required Qualifications
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
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