Keyholder - Hope's Closet
$28,080–$29,120 year
On-siteLongview, Texas, United States
Job Summary
Open and close the store, operate the cash register and point of sale system, and process refunds and gift certificates. Maintain a safe, clean sales floor by stocking shelves, unloading donation materials, and ensuring aisles and fire exits remain clear. Provide friendly customer and donor care while managing store operations during manager absences. Work nights and weekends in a fast-paced environment, lifting up to 40 pounds and responding to telephones and visual stimulation. Demonstrate compassion, respect, and a non-judgmental attitude toward all clients, volunteers, and staff in alignment with the Women's Center of East Texas philosophy.
Required Qualifications
- Must be punctual and have dependable attendance.
- Must have open availability, including nights and weekends.
- Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire extinguishers, and exits clear from clutter.
- Always follow all policies and procedures.
- Ability to respond to telephones, written correspondence, and other auditory and visual stimulation.
- Ability remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations.
- Frequently sit, stand, bend, kneel, and walk.
- Frequently lift and carry items up to 40 pounds.
- Occasionally climb stairs or inclined surfaces.
- Occasionally work outside during night hours and/or inclement weather.
- Adherence to the Philosophy of Women's Center of East Texas
- Employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring and respect for the welfare and dignity of others, including clients of agency, as well as staff and volunteers.
- Must display a non-judgmental acceptance of all clients/volunteers/staff/co-workers.
- Establish and maintain good rapport in working relationships.
- Display appropriate and consistently positive attitude.
- Remain composed during stressful situations.
- Always employ strategies of problem-solving utilizing smart, efficient solutions and identifying new and improved ways of delivering the highest quality services to agency clients.
- Ask for help when you need it.
- Maintain client and agency confidentiality at all times.
Desired Qualifications
- At least 6 months customer service and/or cashier experience preferred.
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