Key User Sales and Support Manager
HybridSingapore, Singapore
Job Summary
Support the full sales cycle for assigned key accounts by conducting lead research, discovery calls, and proposal preparation while tracking leads and updating CRM records. Deliver product demonstrations to customers, contribute to strategic account planning, and collaborate with Marketing and Product teams to gather feedback. Conduct training needs assessments and deliver onsite, virtual, or hybrid sessions including onboarding and workshops. Develop training materials such as user guides and FAQs, then track effectiveness through assessments and usage analytics. Maintain accurate records of sales activities and training engagements in the CRM system, generating reports on sales activities, training impact, and user adoption metrics.
Required Qualifications
- Bachelor's degree in Business, Marketing, Education, Communications, or related field (or equivalent experience)
- Foundational knowledge or interest in B2B sales, account management, or customer success
- Strong presentation and communication abilities
- Familiarity with CRM tools (e.g., Salesforce, HubSpot, Dynamics) or willingness to quickly learn them
- Proficiency with productivity platforms (Microsoft 365 or Google Workspace)
- Excellent analytical, communication, and relationship-building skills
Desired Qualifications
- Prior internship or project experience in B2B sales, account management, or customer success
- Enthusiasm for delivering customer training, product education, or user enablement
- Comfort engaging diverse audiences from executives to frontline users
- Industry-specific knowledge or interest in Power Tools or related sectors
- Exposure to LMS or e-learning content development tools
- Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPICED)
- Interest in adult learning principles or training certifications
- Multilingual abilities, depending on market needs
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