Key Holder
$33,280–$33,280 year
On-site · Knoxville, Tennessee, United States
Job Summary
Key Holder/Assistant Store Manager role in Knoxville, TN. Assist in running a store by maximizing customer success through financial services, leadership development, and risk management. Responsibilities include driving account management, customer outreach, processing loan/pawn applications and check cashing transactions, overseeing recovery processes, maintaining accurate POS data, coaching Customer Service Representatives, performing on-site and external marketing, supporting store audits and compliance, managing vault and cash drawer, and upholding company policies while meeting performance standards. Opportunity for growth within the Community Choice Financial family of brands with full-time hours, comprehensive benefits, and a pathway to promotion.
Required Qualifications
- A high school diploma or equivalent
- Minimum one year’s experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard
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