Key Account Operational Excellence Associate
On-siteBuenos Aires, Texas, United States
Job Summary
Conduct operational technical investigations for Key Account deviations, ensuring reports are clear, accurate, and fully documented. Collaborate with subject matter experts to gather information, perform effectiveness checks, and maintain accurate data while ensuring compliance with client requirements and internal standards. Act as the single point of contact for clients on all GxP matters, attend regular business reviews, and review investigations for completeness. Drive continuous improvement by analyzing trends, identifying recurring issues, and supporting the implementation of robust CAPA tasks. Design and enhance databases for investigation analysis, track process improvements, and communicate updates to SOPs and client documentation.
Required Qualifications
- Operational investigation standards and compliance knowledge
- Key Account deviation investigation skills
- Investigation report documentation skills
- Subject matter expert collaboration
- Effectiveness check skills
- Client requirement compliance knowledge (QTA, COP)
- Internal standards compliance knowledge
- Accurate data and documentation maintenance
- GxP matter management
- Client meeting attendance
- CAPA completion and evidence documentation
- Investigation dashboard maintenance
- Process improvement tracking and communication
- SOP and client documentation updates
- Client relationship building
- Trend analysis
- Recurring issue identification
- Data and KPI analysis
- CAPA task implementation
- Database and reporting tool design
- Project leadership
- Cross-departmental collaboration
- Operational goal alignment
- Incident escalation and mitigation
- Internal and external meeting participation
- Multi-project timeline management
- Deadline adherence
- Risk identification and flagging
- Team effort participation
- Work environment improvement
- Product quality improvement
- Business initiative improvement
- Data completeness, accuracy, consistency, validity, uniqueness, and integrity
- Knowledge and best practice sharing
- Regulatory change compliance
- Client documentation compliance
- Marken procedure compliance
- Process review and update
- Lessons learned adoption
- External benchmark adoption
- Company policy adherence
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