Key Account Manager
HybridTokyo, Tokyo, Japan
Job Summary
Manage and develop a portfolio of key accounts, ensuring customer satisfaction and long-term loyalty while actively prospecting new business opportunities within major accounts. Promote and deploy latest innovations to existing customers, prepare tenders and commercial proposals in collaboration with internal teams, and build relationships with decision-makers from store level to C-suite. Develop partnerships with integrators and ecosystem players, contribute to business plans and revenue targets, and represent the company at client events and trade shows. Based in Tokyo, this role requires native or equivalent Japanese proficiency and fluent English, along with 10 years of experience selling complex technical solutions in the retail industry.
Required Qualifications
- 10 years of successful experience as a Key Account Manager or similar role
- proven track record in B2B sales
- Experience selling complex technical solutions (hardware + software + services); long sales cycles
- Japanese: native or equivalent proficiency (spoken and written)
- English: fluent
Desired Qualifications
- Knowledge of the retail industry is a strong asset
- Excellent relationship-building, negotiation, and communication skills
- High level of autonomy, drive, and strategic prioritization skills
- Ability to articulate solution value and convert it into additional business
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