Key Account Manager, Travel Retail - Miami, FL
On-siteCranston, Rhode Island, United States
Job Summary
Maintain and grow key accounts in Travel Retail Americas while monitoring competitors and ensuring high customer satisfaction. Meet revenue and profitability targets by managing the sales funnel, tracking performance metrics, and implementing long-term account planning strategies. Identify new opportunities to acquire and expand accounts through regular follow-ups, issue resolution, and proactive business development. Collaborate cross-functionally with support and merchandising teams to execute retail standards, including POS installations and visual merchandising. Prepare proposals, pricing, and analytics reports to guide decision-making and stay updated on market trends using advanced Excel tools. Work up to 50% travel and extended hours to drive growth within the luxury crystal and jewelry sector.
Required Qualifications
- 3–5 years in Travel Retail
- Experience in Caribbean & Latin America markets
- Bilingual: English & Spanish
- Willing to travel up to 50% and work extended hours
Desired Qualifications
- Background in Luxury, Beauty, or Liquor industries preferred
- Regional network/contacts in the Caribbean is a plus
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics
- Solid understanding of sales & marketing strategies, ideally in luxury retail
- Strong communication and presentation skills
- Analytical mindset with data-driven decision-making ability
- Entrepreneurial Mindset
- Act with ownership and initiative to drive growth
- Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy
- Build strong partnerships, navigate ambiguity, and remain resilient in complex environments
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