Key Account Manager
HybridMunich, Bavaria, Germany or Vienna, Vienna, Austria
Job Summary
Conduct business reviews, negotiate contracts, and coordinate customer meetings to drive revenue growth and profitability for assigned accounts. Prepare strategic account plans outlining objectives, pain points, and timelines while actively upselling and cross-selling Planet products. Resolve customer escalations, track performance metrics to identify churn risks, and coordinate contract renewals to maximize retention. Collaborate with cross-functional teams including Support, Pre-sales, and Finance to ensure customers transact within agreed timeframes and articulate needs to improve service delivery. Monitor revenue ramps against forecasts and troubleshoot discrepancies to optimize results. Maintain industry knowledge through training and research to foster customer loyalty and align with global payments ecosystem dynamics.
Required Qualifications
- Commercial experience
- Account management role experience
- Strong communication skills
- Presentation skills
- Account management skills
- Problem-solving skills
- Keen interest in account management
- Passion for Planet's values and culture
- Knowledge of payment processing
- Knowledge of financial technologies (FinTech)
- Knowledge of regulatory frameworks
- Understanding of the dynamics of the global payments ecosystem
Desired Qualifications
- Experience in the payments or Tax-Free industry
- Relevant courses / training
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