Key Account Manager
On-sitePoznań, Greater Poland, Poland
Job Summary
Build long-term, partnership-based business relationships with e-commerce clients while conducting renegotiations of cooperation terms with platform partners. Sell additional services through up-selling and cross-selling, actively initiating new business contacts, and holding regular face-to-face meetings for business reviews. Present tailored technical solutions via phone and email, monitor platform traffic and volume reports, and execute anti-churn activities for declining accounts. Deliver assigned sales targets, analyze customer churn statistics, and track brand perception alongside competitor activities. Join an international team of 10,000 people across 25 countries in Poznań, reporting results directly to your manager.
Required Qualifications
- Minimum 2 year of experience working with B2B clients
- Experience in building and developing long-term, partnership-based client relationships and managing a portfolio of key accounts
- Proven ability to sell services (up-selling, cross-selling)
- Experience in commercial negotiations and contract negotiations
- Strong business meeting facilitation skills
- Ability to analyze sales data and reports
- Skilled in building offers and sales arguments tailored to client needs
- Teamwork skills and the ability to collaborate effectively across departments
- High level of independence in work organization and effective priority management
- Openness to change and willingness to continuously develop skills
- Knowledge of analytical tools and ability to work with data
- Communicative knowledge of English and fluent command of Polish (spoken and written)
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