Key Account Manager
Hybrid · Bogotá, Bogota D.C., Colombia
Bogotá, Bogota D.C., ColombiaHybridFull TimeSenior LevelBachelors DegreeGameTechEnterprise
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Enterprise
Industry
GameTech
Job Summary
Key Account Manager responsible for overseeing a portfolio of high-net-worth customers in the Colombian market, focusing on building strong relationships, loyalty and lifetime value; deliver top-tier service across channels, identify growth opportunities through lifecycle actions, plan and host events with Hospitality/Sponsorship teams, collaborate with CRM for private messaging campaigns, and provide insights to improve customer experience, with a hybrid working arrangement and travel as needed.
Required Qualifications
- Bachelor’s Degree in Marketing/Business Administration/Management or other relevant fields
- Work experience in a customer-facing environment
- Native Spanish speaker and excellent command of English
- Strong relationship-building skills and a commitment to providing world-class service
- Commercial acumen, analytical and organizational skills
- Excellent MS office skills
- Outstanding written and verbal communication skills
- Passion for the online gaming industry, sports, or land-based casinos
- A sense of responsibility, reliability, and a proven ability to work well within a team
- Professional appearance, and a willingness to travel and work outside of regular office hours
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