Key Account Manager
$60,000–$60,000 year
RemoteVancouver, British Columbia, Canada or Canada
Job Summary
Manage a portfolio of ~300 high-value accounts focused on retaining customers, growing Gross Payment Volume, and driving upsell opportunities. Act as a trusted business advisor by conducting regular strategic reviews to optimize client use of Jobber's products, particularly payments features. Identify and execute cross-sell opportunities to increase customer lifetime value while collaborating with product, risk, and support teams to ensure seamless experiences. Provide direct feedback to the product team on feature improvements based on client needs. Mentor team members and develop departmental best practices. This role reports to the Manager, Key Account Management, with a fixed compensation structure of $100,000 OTE including uncapped monthly commission.
Required Qualifications
- Demonstrated success in account management, customer success, or sales in a B2B software environment
- Proven track record of over-achieving and exceeding revenue targets and retention goals
- Excellent communication, presentation, and negotiation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Client-focused consultative mindset
- Proficiency with the challenger sales methodology
- Familiarity with Jobber's products and services
Desired Qualifications
- fintech experience
- Experience working with or in the home services industry
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.