Key Account Manager
$112,700–$169,100 year
RemoteUnited States
Job Summary
Execute strategic growth for Material Science solutions by identifying urgent customer pain points and aligning them with our 14 MSS factories' capabilities. Drive share-of-wallet expansion through upselling existing accounts to new technologies like CVI Laser Optics and IDEX Health and Science offerings. Manage NPI timelines by synchronizing customer roadmaps with production scheduling to eliminate operational bottlenecks. Maintain 12-month rolling demand forecasts to optimize raw material procurement and flag capacity crunches before they occur. Lead regular stakeholder meetings to review quality scores and act as the primary escalation path for factory performance concerns.
Required Qualifications
- 3 years or more prior experience in a technically-oriented Sales role
- Strong verbal and written communication skills
- High technical fluency in one or more of Semiconductor metrology inspection tools, optics, laser machine processing, high voltage feedthroughs or precision machining
- Basic computer skills required, including facility with Microsoft Office and experience with custom CRM and ERP systems
- Proven ability to find and close new business opportunities within a technical or industrial landscape
- Deep understanding of the production lifecycle, including lead times, supply chain constraints, and the NPI process
- Ability to synthesize complex data into accurate forecasts using ERP software and Advanced Excel functions
- The ability to say 'no' or 'not yet' to a customer in a way that preserves the relationship while protecting the business's operational integrity
- U.S. Person status (U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status)
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