Key Account Manager - Home and Commercial
On-siteGuangzhou, Guangdong, China
Job Summary
Initiate the sales process for medium-sized accounts by responding to inquiries, presenting CSA Group services, and preparing cost proposals using questionnaires. Manage client relationships to identify growth opportunities, conduct proactive research, and generate leads to meet or exceed assigned sales targets. Facilitate internal contacts for certification and SI/FE services while maintaining accurate client files in the shared sales database. Coordinate with Sales, Marketing, and customers to support events, scheduling, and administrative coordination. Prioritize follow-ups on quotations and sales opportunities, documenting activities including Notices and FIR Findings.
Required Qualifications
- Post-secondary education
- 2-4 years of sales experience
- Understanding of Salesforce
- Understanding of Workday
- Knowledge of the safety certification industry
- Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
- Excellent verbal and written English communication skills
- Excellent phone and customer service skills
- Detail oriented and able to handle multiple tasks
- Proven ability to consistently meet or exceed sales goals
- Ability to prepare cost proposals promptly to meet customers' needs
- Strong organization and time management skills
- Ability to draft and deliver sales presentations
- Ability to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests
Desired Qualifications
- Understanding of Salesforce and Workday a plus
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