Key Account Manager
On-siteHams, California, United States
Job Summary
Own and manage account plans to deliver business growth, customer satisfaction, and retention while driving sustained engagement through proactive relationship management. Lead qualified opportunities through the full sales lifecycle, including proposal development, contract award, and bid submission accuracy. Collaborate with engineering, finance, legal, and project teams to ensure compliant, competitive, and profitable bids across assigned sectors. Identify new market opportunities, conduct customer need assessments, and maintain accurate CRM records for pipeline transparency. Establish key stakeholder networks and facilitate feedback loops to strengthen long-term partnerships.
Required Qualifications
- Minimum technical qualification, preferably a Degree in Business, Marketing, Engineering, or a related field
- Minimum 5+ years of experience in a marketing, sales, or commercial environment
- Proven experience in customer relationship management, key account leadership, or B2B commercial roles
- Demonstrated capability in bid management, contract negotiation, and business development
- Experience collaborating with senior stakeholders and cross-functional teams in complex commercial environments
- Strong customer relationship knowledge and commercial awareness
- Excellent communication and interpersonal skills, with the ability to influence at all organisational levels
- Competence in contractual and commercial processes, including negotiation, compliance, and contract award
- Strong analytical skills with the ability to interpret data, market trends, and customer needs
- Ability to manage Customer Relationship Management (CRM) tools and maintain accurate market, opportunity, and pipeline data
- Knowledge of market research practices and techniques
- Proven storytelling ability—able to transform data and insights into compelling business narratives
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