Key Account Manager (FMCG)

Manage and maintain strong relationships with assigned Modern Trade and Local Key Account customers, serving as the primary point of contact for inquiries and issues. Conduct regular business reviews to understand customer needs, develop account plans to achieve sales targets, and monitor performance to recommend actions that improve revenue and profitability. Collaborate with Sales Operations, Supply Chain, Finance, Marketing, and Operations teams to coordinate demand forecasts, order fulfilment, and inventory planning while negotiating commercial terms and executing promotions. Track account performance, prepare regular sales reports and forecasts for management, and monitor market trends and competitor activities to identify new business opportunities and strengthen market presence. Requires minimum 4 years of experience in key account management within the FMCG industry, proficiency in English and Bahasa Melayu, and a Bachelor's degree in Business, Management, Engineering, or a related field.