Key Account Manager

Collaborate with branch managers and outside sales reps to elevate customer experiences and improve service offerings. Manage end-to-end order processes by tracking orders, checking stock availability, suggesting complementary products, and collecting customer feedback. Act as the primary point of contact for key customers during issue resolution via calls and emails. Partner with sales representatives to develop strategies for becoming the number one roofing distributor while maintaining strong relationships with key accounts. Engage in independent discussions with manufacturers to track product developments and educate customers. Make strategic recommendations to drive private label products and Beacon PRO+ penetration. Resolve day-to-day issues quickly, efficiently, and safely. Moderate travel up to 25% is required, with work assignments completed remotely or in company offices.