Key Account Manager
On-siteJakarta, Jakarta, Indonesia
Job Summary
Establish productive, professional relationships with key personnel in assigned customer accounts, including mining owners and contractors, to secure new contracts and maintain strong decision-maker partnerships. Formulate proposals to address customer challenges, negotiate contract extensions, and meet margin standards while conducting regular business reviews. Partner with internal departments and the Indonesia Territory Manager to ensure service levels are achieved, utilizing the Donaldson Sales Program (IMPAX) for training and implementation. Develop short- and medium-term growth actions, perform market research for new opportunities, and maintain high customer satisfaction. Requires a Bachelor's degree, 5+ years of technical sales experience, and 50% travel time.
Required Qualifications
- Bachelor's degree in Business Administration, Mechanical Engineering or Industrial Engineering
- In-depth industry knowledge of mining, construction, heavy-duty diesel engines, or other equivalent heavy industry sectors
- Proven expertise in developing and retaining key accounts for mining enterprise customers
- Hands-on experience working with CRM customer management systems
- Minimum 5 years of technical or industrial sales experience
- Willing and able to travel 50% or more of working time
- Fluent English communication ability
Desired Qualifications
- Prior filtration industry sales experience
- Heavy equipment industry background
- Relevant Professional Experience
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