Key Account Manager – Digital Marketing/SEO
On-siteNoida, Uttar Pradesh, India
Job Summary
Build and maintain strong, long-term relationships with key clients while serving as the primary point of contact to ensure a seamless client experience. Lead and mentor the Customer Success team to achieve business and satisfaction goals, conducting regular reviews to provide strategic recommendations and drive retention. Collaborate with Sales, Operations, and Delivery teams to execute projects, resolve escalations, and identify growth opportunities through upselling and cross-selling. Track customer health, monitor KPIs, and manage multiple accounts in a fast-paced environment with a preference for agency experience and US/UK client communication.
Required Qualifications
- 7+ years of experience in Digital Marketing or Client Servicing roles
- Strong understanding of digital marketing fundamentals and campaign performance metrics
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
Desired Qualifications
- Strong preference for candidates with agency experience managing multiple clients
- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
- Basic understanding of SEO and organic growth strategies (added advantage)
- Experience with performance marketing, analytics tools, and marketing platforms
- Exposure to global brands or international campaigns
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