Key Account Manager - DACH
Remote
Job Summary
Act as the primary point of contact for a portfolio of strategic customers in the DACH region, building trusted relationships and aligning platform usage with business objectives. Conduct regular Business Reviews, monitor performance against KPIs, and recommend optimisation strategies to maximise customer value and ROI. Lead contract renewals, negotiations, and commercial discussions while driving account growth through upselling, cross-selling, and expansion opportunities. Coordinate with internal teams to ensure seamless customer experiences and advocate for customer needs to Product, Marketing, and Support. Manage complex, multi-product, and international relationships, ensuring alignment between headquarters and regional stakeholders. Fluently speak German and English.
Required Qualifications
- Proven experience in Account Management, Customer Success, or a related customer-facing SaaS role
- Strong commercial mindset with experience managing renewals, upselling, and revenue growth
- Excellent stakeholder management and relationship-building skills, including executive-level interactions
- Analytical mindset with the ability to interpret data and translate insights into actionable recommendations
- Experience managing complex, multi-stakeholder, and international accounts
- Outstanding communication, negotiation, and project coordination skills
- Fluent in German and English
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.