Key Account Manager - Customer Account Manager

Build and maintain strong client relationships as the primary point of contact for sales inquiries, escalations, and transactions. Secure new project opportunities, follow up on quotes, and close deals to meet and exceed sales targets while promoting new products and creating tailored pricing structures. Provide proactive solutions to client challenges by working closely with builders and architects to ensure seamless project execution. Partner with the Customer Service Specialist to address client needs promptly and mentor them to support their professional growth. Take ownership of all aspects of client satisfaction, from ensuring accurate order fulfilment to resolving issues that arise.