Key Account Manager

Lead and manage the implementation of new services in collaboration with operational teams at all origins and destinations. Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) with Sales, Operations, and Finance, ensuring every Crane Worldwide office understands and executes them. Penetrate the organizational structure to develop relationships beyond main points of contact. Monitor accounts for timely payments, assist with collections on past due invoices, and immediately communicate any issues or exceptions to Operations. Enter all meeting notes, action items, complaints, and compliments into the CRM and distribute them to the appropriate people in the global network. Assign corrective actions to every issue or complaint and follow up on effectiveness to ensure client satisfaction.