Key Account Manager
Remote · United States
Job Summary
Strategic and operational Key Account Manager responsible for driving growth across Bureau Veritas Certification North America's client portfolio. Acts as the bridge between operational execution and strategic growth, managing end-to-end certification lifecycles for assigned accounts, developing and executing annual growth plans, identifying upsell/cross-sell opportunities, coordinating audits and pre-audit logistics, and maintaining senior-level relationships. Works cross-functionally with sales, operations, and technical teams to expand certification scope, track growth metrics, and ensure client satisfaction through proactive communication and issue resolution. Requires strong relationship building, consultative sales ability, operational coordination, and familiarity with ISO 9001, IATF 16949, or related standards; proficient in MS Excel, CRM/Salesforce, scheduling systems, and developing client-specific SOPs and communications for quarterly business reviews and strategic planning.
Required Qualifications
- Experience: 3-5 years in account management, client services, or operations coordination role
- Minimum 2 years in operations, business development, or key account management
- Proven track record of growing existing accounts and identifying expansion opportunities
- Experience managing client relationships in a certification, auditing, compliance, or professional services environment preferred
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