Key Account Manager
On-site · Largo, Florida, United States
Job Summary
Key Account Manager to drive service excellence, growth, and retention for national retail accounts. Serves as the single liaison between assigned strategic accounts and internal teams, overseeing account development, rollout, and ongoing support. Responsibilities include cultivating durable relationships, identifying growth opportunities, maintaining comprehensive account records, collaborating cross-functionally to ensure seamless implementation, and leveraging data analysis to manage orders and identify trends. Requires contract expertise, strong communication, relationship-building, organizational skills, advanced Excel (VLOOKUP, Pivot Tables), and familiarity with SAP; travel to face-to-face meetings may be required. Emphasis on customer retention, strategic account management, and proactive issue resolution with leadership and stakeholders.
Required Qualifications
- Contract Expertise: Demonstrated experience in reading, interpreting, and executing contracts/agreements at a strategic level
- Communication: Excellent verbal and written communication skills, with the ability to lead conference calls and deliver compelling presentations
- Account Management: Proven ability to manage multiple complex accounts independently
- Relationship Building: Strong interpersonal skills to build effective relationships with customers, vendors, and internal teams
- Organizational Skills: Exceptional time management and multitasking abilities, with a keen attention to detail
- Technical Proficiency: Advanced Excel skills (including VLOOKUP and Pivot Tables); familiarity with SAP is a plus
- Adaptability: A self-driven, motivated approach with the ability to thrive in a fast-paced, dynamic environment
- Tech Savvy: Proficient in Microsoft Office Suite, Google Workspace (Docs, Sheets, Slides)
- Education: High School Diploma or equivalent work experience.
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