Key Account Leader (Softlines/Textile)
On-siteHo Chi Minh City, Ho Chi Minh City (HCMC), Vietnam
Job Summary
Manage assigned Key Accounts for Softlines products, ensuring client requirements are understood, implemented, and consistently met throughout inspection programs. Define and monitor Key Performance Indicators to drive project performance, ensure timely delivery, and maintain the reliability of QC results. Drive continuous service improvement by identifying issues, implementing solutions, and maintaining a low client claim rate. Build relationships with key client contacts and internal stakeholders including Sales, Back Office, and Frontline Operations to ensure smooth program execution. Support pre-sales activities and client meetings to understand needs and provide appropriate inspection solutions. Lead and develop a team of Supervisors and Specialists by providing clear direction and monitoring performance.
Required Qualifications
- A Bachelor's degree in Textile, Garment, Supply Chain, Business, or a related field
- 4–6 years of experience in Softlines, quality control, inspection, manufacturing, supply chain, or a related field
- Strong experience in managing client accounts, understanding client requirements, and ensuring high levels of client satisfaction
- Excellent spoken and written English skills, with strong communication and stakeholder management abilities
- Strong knowledge of Softlines products, quality standards, inspection processes, and industry requirements
- Strong problem-solving and analytical skills, with the ability to identify root causes and implement effective solutions
- Good project and time management skills, with the ability to manage multiple priorities and deliver results within tight deadlines
- Strong leadership and team management skills, with the ability to lead and develop Supervisors and Specialists
- Proficiency in Microsoft Excel
Desired Qualifications
- advanced skills in Macros/VBA
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