Key Account Director
On-siteSingapore, Singapore
Job Summary
Act as the primary point of contact and trusted advisor for premium merchant partners, ensuring timely resolution of issues and maintaining exceptional service standards across Boku's suite of payment products and services. Drive incremental growth from existing merchant partners through new product launches and expanded business opportunities by developing and executing growth strategies that align senior management and cross-functional teams. Lead the preparation and delivery of Quarterly Business Reviews (QBRs) with merchants, driving actionable insights and accountability for follow-through while maintaining a comprehensive database of merchant information. Shape product and supply roadmaps to expand and innovate Boku's payment network, strengthening its position as the preferred local payments partner for enterprise merchants across digital wallets and direct carrier billing. This high-visibility role is pivotal in shaping and executing Boku's regional payment strategy while influencing the direction of its global payments business.
Required Qualifications
- Bachelor's degree or higher in Business Administration, Economics, or a related field; or equivalent professional experience demonstrating comparable expertise
- 7+ years of experience in digital payments or fintech within account management, business development, or sales, with proven success managing end-to-end delivery and achieving revenue targets
- A self-starter with strong attention to detail and a deep understanding of enterprise merchant dynamics
- Exceptional time management and prioritization skills, with a consistent record of delivering results under pressure in fast-moving environments
- Proven ability to manage stakeholders across departments, regions, and time zones, fostering alignment and collaboration
Desired Qualifications
- Experience in mobile payments, e-commerce, or digital technologies is a strong plus
- Preferably proficient in Mandarin ( Speaking & Written )
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