KAM - Online-Enterprise - Senior Manager 3741
On-siteMumbai, Maharashtra, India
Job Summary
Manage enterprise and strategic merchant accounts, building long-term relationships with CXOs and decision-makers to drive revenue through retention, upsell, and cross-sell of payment solutions. Own the P&L of enterprise accounts, overseeing contract negotiations, commercials, and SLAs while collaborating with Product, Tech, Operations, and Risk teams to deliver tailored solutions. Track transaction trends, analyze performance, resolve escalations, and report business forecasts to senior leadership. Monitor competition and regulatory changes to shape client strategy and ensure high merchant satisfaction. Lead a team of KAMs, requiring 10+ years of experience in enterprise sales within Payments, Fintech, or BFSI.
Required Qualifications
- Engineering graduate/post-graduate
- 10+ years of experience in Enterprise Sales / Key Account Management in Payments, Fintech, or BFSI
- Minimum 3+ years in a leadership role managing account managers or enterprise sales teams
- Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships
- Proven record of achieving revenue targets and managing large merchant portfolios
- Strong leadership, team management, and people development skills
- Excellent communication, negotiation, and stakeholder management abilities
- Data-driven mindset with the ability to derive insights and build business cases
Desired Qualifications
- High level of drive, initiative, and self-motivation
- Ability to take internal and external stakeholders along
- Understanding of Technology and User Experience
- Love for simplifying
- Growth Mindset
- Willingness to experiment and improve continuously
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