Junior Training Officer
On-siteMontego Bay, Saint James Parish, Jamaica
Job Summary
Develop and update training materials including slide decks, SOPs, and quick reference guides based on client updates and policy revisions. Coordinate all training sessions by scheduling, tracking attendance and certification records, and managing logistics for classrooms and virtual platforms. Assist with onboarding new hires, co-facilitate training sessions, and support assessments, quizzes, and evaluations. Maintain accurate training records, reports, and compliance documentation while gathering feedback for continuous improvement. Upload and maintain content within the Learning Management System (LMS). Liaise with Operations, Training Leadership, Quality, and Workforce Management teams to align schedules.
Required Qualifications
- Associate or bachelor's degree in human resource management, business administration, or another related field
- Six (6) months or more of experience in training support or BPO Operations
- Exposure to telecom products, systems, or customer service processes
- Proficiency in Microsoft Office (PowerPoint, Word, Excel)
- Basic facilitation or presentation skills
- Experience using LMS platforms
- Detail-oriented with strong time management and organizational skills
- Strong written and verbal communication skills
- Ability to work in a fast-paced, metrics-driven environment
- Skilled in working with cross-functional teams and building strong relationships with business partners
- Project management skills with the ability to manage multiple priorities and meet deadlines
- Naturally engaging personality and a creative thinker
- Be an outstanding team player
- A self-starter, being able to work on own initiative while giving constructive feedback
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