Junior Technical Writer
Remote · United States
Job Summary
Plan and create new product-focused technical content for administrators, end-users, and internal employees by collaborating with Nozomi’s cross-functional group of subject-matter experts, including Engineering, Product, Support, and Solution Engineering teams. Help drive strategy to develop, write, and maintain technical content, including procedures, conceptual prose, reference material, tables, and images. Maintain and revise documents mirroring the evolution of Nozomi’s products – Vantage, CMC, and Guardian. Partner closely with subject matter experts to ensure that the product documentation is intuitive, simple to maintain, and of the highest quality. Engage with Nozomi Support and customers to understand the Nozomi product experience. Advocate for users by providing UX and feature design input and feedback.
Required Qualifications
- Proven professional experience in technical publications as a primary contributor creating product documentation for enterprise software solutions
- Familiarity with oXygen XML Author, Dita XML, and Git
- Working knowledge of topic-based authoring, multi-channel publishing and responsive web content
- Proven track record of delivering high-quality technical content within deadlines and with minimal editorial support
- Demonstrable experience of using AI-enabled tools as part of day-to-day work activities to improve efficiency, quality, or decision-making.
- Ability to build rapport with stakeholders across Product, Engineering, Support, and Solutions Engineering teams
- Exemplary communication skills (both spoken and written) and interpersonal skills that facilitate information-gathering tasks
- Fluency in written and spoken English
- Ability to create consensus among differing perspectives
- Ability to work effectively with AI-assisted tools while applying sound professional judgement and accountability for outputs
- Bachelor’s degree, or its equivalent, in a related field such as Computer Engineering, Computer Science, English, or Literature
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